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Support
Help for Tulpar GO passengers, drivers and partners.
Draft. This text must be reviewed by a lawyer before publication.
How to reach us
Email info@tulpargo.kz. If your question is about a ride, include the order number and describe the problem.
FAQ
- The SMS code doesn’t arrive. Check the number and your signal, wait a moment and request the code again.
- I can’t see the car on the map. Allow the app to use your location in your phone settings.
- I left something in the car. Write to support with your order number.
- A question about payment or payouts. Write to support and include your order number.
Delete account
See “Delete account”.
Service operator
X Labs (x-labs.kz). Full legal name: [LEGAL ENTITY NAME]. BIN: [BIN]. Registered address: [ADDRESS]. Email: info@x-labs.kz.